Delivery and Returns

 

Balloons by nature are fragile, and while we take every effort to ensure their quality, we cannot be held responsible for damages that occur after the balloons have been delivered, setup, or collected. Once the balloons leave our care, their conditions are beyond our control, including factors such as environmental or weather conditions, extreme temperatures, transportation conditions, and handling by individuals.​

 

Delivery

Regional delivery is available within Cape Town City Centre and surrounding areas, up to 10 km from our retail shop.​​

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Collection
We offer in-store collection for your convenience during our business hours.

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Cancellation or Rescheduling 

Cancellation or rescheduling requests must be made at least 72 hours prior to the scheduled time. Please note that once personalised or made-to-order items have been made, we will not be able to cancel, reschedule, or refund the order.

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Returns

If you are not completely satisfied with a product, you may request a return within 7 days of receiving the order. The product must be in its original condition, unopened, unused, and with all original packaging and tags intact. Please note that personalised items, made-to-order items, and helium inflated balloons are not eligible for return unless they are defective.​

 

Return Process

To initiate a return request, please contact our customer support. Provide your order details, reason for the return, and any supporting documentation or images if necessary. If your return is eligible, a refund will be issued to the original payment method within 14 business days. Please be aware that the refund processing time may vary depending on your financial institution.

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Defective Items

If you receive a defective item, please contact our customer support within 24 hours and retain the items for inspection purposes. We will assist you in resolving the issue by offering a replacement, refund, or store credit, depending on the circumstances.